Updated protocols to our COVID-19 curbside service

When scheduling your pet’s appointment with a doctor, the receptionist will ask if you prefer curbside or coming in with your pet. One person only per appointment will be allowed inside the building and a mask must remain on the entire time you are in the building.

PARKING LOT CHECK-INS

When you arrive, please remain in your car, and use the curbside phone number to check in. This phone number is specifically dedicated to check-in and is posted in the parking lot.

Please make sure you bring a working cellphone with you for your pet’s appointment. When you call to check-in, the receptionists will confirm if you are going to coming inside or doing curbside service. If coming in, they will ask you some Covid-19 screening questions. They also will be asking what parking space you are in and what phone number to call for check-in.

The veterinary assistant will call you (whether curbside or entering the building) and gather history for your pet over the phone.

THE EXAM

If you are coming inside the assistant will meet you at the front door and escort you and your pet into an exam room. The exam room door to the lobby will be left open to provide extra space and ventilation. The veterinary assistant will assist the doctor during the exam. Once the exam is done, you will stay with your pet in the room while doctor creates a plan and presents it to you. You will then go to your car and wait for your pet. In an effort to keep occupancy low, we are not able to have clients remain in the room or in the lobby after the exam.

If you prefer curbside and will not be with your pet in the building, we will continue with the same process of gathering history over the phone and having you meet the assistant at the door so they can bring your pet in for the exam. Please wait in your vehicle. Your pet will be brought in by our staff and your veterinarian will perform a complete physical exam. Your veterinarian will then call and discuss treatments to be done while your pet is in our care.

The doctor will call you to discuss the plans for your pet and your pet will be returned to you when they are finished.

INVOICING

When finished, a receptionist will give you a call to receive credit/debit/CareCredit payment over the phone. Please let us know if you plan to pay with cash or a check.

We will return your pet to you out front upon completion of payment along with a completed invoice from your visit and any other medication or paperwork instructed to go home.

ADDITIONAL INFORMATION

If you are sick, please do not come inside the building. It is important for us to protect the health of our staff and other clients. Not all of our staff members are vaccinated against Covid-19, therefore we must remain diligent in preventing exposure to any of our staff.

We are booking out about 1 month for exams. Please plan accordingly for your pets’ care.

We currently have limited availability for new clients but may have openings about 4 to 6 weeks out.

We ask that all cats be brought to the clinic in a secured cat carrier and that dogs are on a leash.

To ensure there are a limited number of people in the building, the option for in-hospital appointments is limited to those with doctors only.

Technician appointments will continue to be curbside-only.

ONLINE PHARMACY

Our online pharmacy is a great option for prescription requests. They will deliver medications and food right to your door! The best part is that all the products purchased through our pharmacy are guaranteed by the manufacturers—this is not the case for all online pharmacies.

COVID-19 has had some unexpected outcomes for the veterinary field.

The Veterinary Information Network made this informative video to help clients better understand why many hospitals, like Woodside, are busier than ever: